Frequently Asked Questions

SingleSync offers shared web hosting and reseller hosting. All plans include cPanel, free SSL certificates, and EU-based servers. Whether you're launching your first website or managing a portfolio of client sites, we have a plan to suit you.

Absolutely. SingleSync is an Irish-owned and operated hosting provider, in business since 2013. Our servers are EU-based for GDPR compliance, and you deal directly with an Irish business — no call centres, no overseas support queues.

Yes. We offer free website migrations for new customers. Our team will handle the transfer of your files, databases, and email accounts with minimal downtime. Simply open a support ticket after signing up and we'll take care of the rest.

SingleSync has been providing web hosting services since 2013 — over a decade of reliable Irish hosting. We've grown steadily while maintaining the same personal, hands-on approach to customer support that we started with.

Shared hosting is ideal for individuals or businesses running one or a handful of websites. Reseller hosting gives you a pool of resources you divide across multiple cPanel accounts — perfect for web designers, developers, or agencies managing websites on behalf of clients.

Our servers are located within the European Union, in Dublin, Ireland, and Falkenstein, Germany. EU-based hosting ensures full GDPR compliance, low-latency connectivity for Irish and European visitors, and strong data privacy standards.

All SingleSync hosting accounts use cPanel — the industry-standard control panel trusted by millions of websites worldwide. It gives you a familiar, easy-to-use interface for managing files, databases, email accounts, domains, and more.

Yes. We perform automated daily backups of all accounts using JetBackup, with multiple restore points available. You can also create and download your own backups at any time directly from cPanel. We recommend keeping a local copy as an additional precaution.

Yes — all plans support WordPress, multiple PHP versions (selectable per account in cPanel), MySQL databases, and most popular CMS platforms including Joomla and Drupal. WordPress can be installed in minutes using the built-in one-click installer.

Yes. Free Let's Encrypt SSL certificates are included with all hosting plans and can be installed automatically via cPanel. SSL ensures your visitors see the padlock in their browser and that all data passed between them and your site is encrypted.

Our infrastructure is monitored around the clock. In the event of an issue, our team is alerted immediately and works to restore service as quickly as possible. You can also open a priority support ticket at any time through the client area and we'll investigate right away.

Yes, all of our prices include VAT @ 23%.

We accept all major credit and debit cards (Visa, Mastercard), PayPal. Recurring billing is handled automatically so your services renew without any manual action required on your part.

No. There are no setup fees on any of our standard hosting plans. The price you see is the price you pay — no surprises at checkout, no hidden activation charges.

Yes. You can upgrade your hosting plan at any time from the client area. Upgrades are prorated so you only pay the difference for the remaining billing period. Downgrades are also available subject to your current resource usage.

You can request a cancellation at any time through the client area. We recommend downloading a full backup of your account before submitting a cancellation request. There are no long-term contracts — hosting is billed on a rolling basis.

Yes. Our reseller hosting is fully white-labelled. You can brand the hosting environment and client-facing areas under your own company name. Your clients won't see any SingleSync branding unless you choose to show it.

Yes. Each of your clients gets their own individual cPanel account with a separate login. You manage all accounts centrally from a single WHM (Web Host Manager) panel, giving you full oversight while letting clients handle their own files and email independently.

As a reseller you deal directly with SingleSync for any server-level or infrastructure issues. Your clients contact you for first-line support, and you escalate to us as needed. This keeps your branding intact while giving you expert technical backing behind the scenes.

Reseller plans come with a total disk space and bandwidth allocation that you divide across your client accounts as you see fit. You set the limits per account inside WHM. If you need more overall capacity, you can upgrade your reseller plan at any time.

Yes — reseller hosting is ideal for web designers and agencies that build and maintain websites for clients. You host all your clients under one account, control the resources and branding, and benefit from a single consolidated bill rather than managing separate accounts per client.