Terms of Service
Last updated: 23 November 2025
This Terms of Service outlines the rules and conditions under which customers access and use SingleSync's web hosting services. It forms a legally binding agreement and includes details on service scope, payments, account responsibilities, legal compliance, data retention, and more.
Web Hosting Agreement
This Web Hosting Agreement (this "Agreement") is between SingleSync, a sole trader formed under the laws of the Republic of Ireland with its principal office at 77 Lower Camden Street, Saint Kevin's, Dublin 2, Ireland. D02XE80, and the person (individual or legal person) who signs SingleSync's service order and setup form (the "Order") incorporating this Agreement by reference ("Customer"). This Agreement governs Customer's use of SingleSync's Web hosting service.
Table of Contents
- 1. Services
- 2. Term
- 3. Payments
- 4. Law/AUP
- 5. Customer Information
- 6. Indemnification
- 7. Warranty Disclaimer
- 8. Liability
- 9. Suspension/Termination
- 10. Customer Information Requests
- 11. Backup Copy
- 12. Network Changes
- 13. Notices
- 14. Service Uptime & SLA
- 15. Resource Usage
- 16. Email Usage & Spam
- 17. Account Cancellation & Data Retention
- 18. Data Protection & GDPR
- 19. Force Majeure
- 20. Governing Law
- 21. Changes to this Agreement
Whereas:
- SingleSync offers website hosting services to clients using all appropriate hardware providers connected to the World Wide Web via the internet.
- Customer wishes to use SingleSync's Service to host the Customer's Website and/or selected internet services under the terms and conditions of this Agreement.
Customer's access to and use of the Service constitutes the Customer's acceptance and agreement to be bound by these terms and conditions.
1. Services
(a) Service Description: SingleSync provides web hosting services ("Service") as specified in the Order, which may include but is not limited to: website hosting, email hosting, domain registration assistance, SSL certificates, and related technical support. The specific features, storage allocation, bandwidth limits, and resources included in Customer's hosting plan are detailed in the Order or the applicable service tier documentation available at https://www.singlesync.ie.
(b) Service Modifications: SingleSync reserves the right to modify, enhance, or discontinue any aspect of the Service with reasonable notice to Customer. Material changes that significantly reduce the Service level will be communicated at least thirty (30) days in advance.
(c) Technical Support: Customer support is provided via email during standard business hours (Monday-Friday, 9:00-17:00 Irish Time, excluding Irish public holidays). While SingleSync strives to respond to support requests within 24 hours, response times are not guaranteed. Emergency support may be available for critical server issues affecting multiple customers.
(d) Third-Party Services: Certain features may rely on third-party providers (such as domain registrars, DNS providers, or control panel software). SingleSync is not responsible for the performance, availability, or policies of third-party services, though reasonable efforts will be made to select reliable partners.
2. Term
(a) Initial Term: This Agreement begins on the date specified in the Order and continues for the initial term selected by Customer (monthly, annually, or as otherwise specified). The initial term and billing frequency are set forth in the Order.
(b) Renewal: Unless either party provides written notice of non-renewal at least fourteen (14) days before the end of the then-current term, this Agreement will automatically renew for successive periods equal to the initial term at SingleSync's then-current rates. Customers will receive a renewal reminder via email at least seven (7) days before automatic renewal.
(c) Cancellation by Customer: Customer may cancel Service at any time by providing written notice via the client portal or by email to SingleSync's support address. Cancellation will take effect at the end of the current paid billing period. Customers are responsible for downloading any data they wish to retain before cancellation takes effect, as outlined in Section 17.
(d) Price Changes on Renewal: SingleSync reserves the right to modify pricing upon renewal. Customers will be notified of any price changes at least thirty (30) days before renewal. Customers who do not wish to accept new pricing may cancel their Service before the renewal date without penalty.
3. Payments
(a) Fees: Customer agrees to pay all fees specified in the Order according to the billing cycle selected (monthly, annually, or otherwise). All prices are stated in Euros (EUR) and include Value Added Tax (VAT) at the applicable Irish rate. For business customers registered for VAT in other EU member states, reverse charge provisions may apply upon provision of a valid VAT registration number.
(b) Payment Terms: Payment is due in advance for each billing period. For monthly billing, payment is due on or before the monthly anniversary date. For annual billing, payment is due on or before the annual anniversary date. SingleSync accepts payment via credit card, debit card, PayPal, and bank transfer as specified in the Order or client portal.
(c) Late Payment: If payment is not received within two (2) days of the due date, a late payment notice will be sent to the Customer's registered email address. If payment remains outstanding for seven (7) days past the due date, SingleSync may suspend the Service without further notice until payment is received. Accounts suspended for non-payment for more than thirty (30) days may be terminated, and all data will be deleted in accordance with Section 17.
(d) Refund Policy: SingleSync offers a fourteen (14) day money-back guarantee for new customers on their first hosting purchase only. Refund requests must be submitted in writing within fourteen (14) days of the initial order date. The refund will be processed to the original payment method within seven (7) business days. Domain registration fees, SSL certificates, and setup fees are non-refundable. After the initial 14-day period, no refunds will be provided for prepaid services, partial months, or unused time in the event of cancellation or termination.
(e) Billing Disputes: Customers must notify SingleSync of any billing disputes within thirty (30) days of the charge in question. Failure to report billing errors within this timeframe constitutes acceptance of the charges.
(f) Setup Fees: Certain services may require one-time setup fees as specified in the Order. Setup fees are non-refundable and are charged in addition to recurring hosting fees.
4. Law/AUP
(a) Acceptable Use Policy: Customer agrees to use the Service in compliance with all applicable Irish, EU, and international laws and regulations, and in accordance with this Acceptable Use Policy ("AUP"). SingleSync reserves the right to determine, in its sole discretion, whether Customer's use of the Service violates this AUP.
(b) Prohibited Activities: Customer shall not use the Service for any of the following prohibited purposes:
- Illegal Activities: Any activity that violates Irish or EU law, including but not limited to distribution of pirated software, copyright infringement, trademark violations, distribution of illegal content, or facilitation of illegal activity.
- Harmful Content: Hosting, distributing, or linking to content that is defamatory, obscene, pornographic (except where legally permitted with appropriate age verification), violent, harassing, or promotes hatred or discrimination on the basis of race, religion, nationality, disability, sexual orientation, age, or gender.
- Spam and Unsolicited Communications: Sending unsolicited bulk email ("spam"), maintaining mailing lists without proper opt-in procedures, or using the Service to send messages that violate anti-spam laws including the EU ePrivacy Directive and Irish S.I. No. 336/2011 regulations.
- Malware and Security Threats: Distributing viruses, malware, ransomware, trojans, worms, or other harmful code; hosting phishing sites; attempting unauthorized access to other systems; or conducting port scanning or network vulnerability testing without authorization.
- Resource Abuse: Running processes or applications that excessively consume server resources, impact server stability, or degrade performance for other customers. This includes but is not limited to cryptocurrency mining, proxy services, file storage/sharing services, or running any application as a public service without prior written approval.
- Fraudulent Activity: Operating pyramid schemes, multi-level marketing without proper disclosure, fraudulent investment schemes, or any form of financial fraud.
- Adult Content: Hosting adult or sexually explicit content without prior written approval and appropriate age verification measures in compliance with Irish and EU law.
- Intellectual Property Violations: Hosting content that infringes copyright, trademark, patent, trade secret, or other intellectual property rights of others.
(c) Compliance with GDPR: Customer agrees to comply with all applicable data protection laws, including the General Data Protection Regulation (EU 2016/679), when collecting, storing, or processing personal data through the Service. Customer is responsible for implementing appropriate privacy notices, obtaining necessary consents, and honoring data subject rights requests.
(d) Content Responsibility: Customer is solely responsible for all content hosted on their account and all activities conducted through their account. SingleSync does not monitor Customer content but reserves the right to investigate complaints and remove content that violates this AUP.
(e) Reporting Violations: Suspected violations of this AUP should be reported to SingleSync via the abuse contact form available at https://www.singlesync.ie/clients/contact.php. SingleSync will investigate all credible reports and take appropriate action, which may include warning, suspension, or termination of Service.
(f) Enforcement: Violation of this AUP may result in immediate suspension or termination of Service without refund, as outlined in Section 9. SingleSync may also report illegal activities to appropriate law enforcement authorities.
(g) Third-Party Complaints: Customer agrees to respond promptly to any complaints received from third parties regarding content hosted on Customer's account. Failure to address legitimate complaints may result in suspension of Service until the matter is resolved.
5. Customer Information
Customer certifies all information provided is accurate. SingleSync may rely on the Primary Contact on record unless updated in writing. For information on how we handle personal data, please refer to our Privacy Policy.
6. Indemnification
Customer agrees to indemnify SingleSync from damages arising from misuse of the service, breach of agreement, negligence, or third-party activities hosted on the Customer's website.
7. Warranty Disclaimer
SingleSync makes no warranties regarding fitness for purpose, quality, or merchantability.
8. Liability
SingleSync is not liable for service interruptions, data loss, or Customer's inability to use the service. This does not limit liability for death, personal injury, or fraud.
9. Suspension/Termination
(a) Suspension: Services may be suspended without notice for AUP violations, investigations, network protection, or legal requests.
(b) Termination: The Agreement may be terminated for non-payment, breach, insolvency, or repeated AUP violations.
10. Customer Information Requests
SingleSync may provide Customer data to authorities or in response to legal/regulatory requests.
11. Backup Copy
SingleSync maintains automated daily backups of customer hosting accounts using JetBackup, retaining the previous three (3) days of backups for disaster recovery purposes. These backups are provided as a courtesy and are not guaranteed to be complete, current, or available at all times.
While JetBackup provides a convenient restore option, we strongly recommend that customers maintain their own independent backups of all website files, databases, and configurations. This is particularly important before making any major changes or updates to your hosting environment.
Customers can access and restore available backups directly via the JetBackup section in their hosting control panel. Backup restorations requested through support may incur a service fee and are provided on a best-effort basis.
12. Network Changes
Upgrades and changes may affect how hosted content operates. SingleSync reserves the right to modify its network without liability.
13. Notices
Notices to SingleSync should be sent via email to the customer support address on https://www.singlesync.ie/clients/contact.php. Notices to the Customer will be sent to the email listed in the Order.
14. Service Uptime & SLA
While SingleSync strives to maintain 99.9% uptime and provide reliable services, no specific uptime guarantee is made unless otherwise agreed in writing. Scheduled maintenance and necessary updates may occasionally result in brief service interruptions, which will be communicated in advance where possible.
15. Resource Usage
Hosting plans are intended for standard website and email usage. Excessive use of CPU, memory, I/O, or processes that disrupt the performance or availability of the server may result in service suspension or termination. Customers will be notified and given an opportunity to adjust resource usage where appropriate.
16. Email Usage & Spam
All outbound email must comply with anti-spam laws and best practices. Sending unsolicited bulk messages ("spam") through SingleSync's servers is strictly prohibited. Offending accounts may be suspended without notice. Customers are responsible for ensuring their applications or forms do not send spam.
17. Account Cancellation & Data Retention
Upon account cancellation, all customer data, websites, and backups will be permanently deleted within seven (7) days. It is the customer's responsibility to ensure that any required data is downloaded and backed up prior to cancellation. SingleSync does not retain data beyond this period.
18. Data Protection & GDPR
SingleSync is committed to complying with the General Data Protection Regulation (EU 2016/679). Customer data is processed lawfully, transparently, and only for the purposes outlined in this Agreement and our Privacy Policy. Customers have the right to access, correct, delete, or restrict processing of their personal data.
19. Force Majeure
SingleSync shall not be held responsible for failure or delay in fulfilling its obligations due to events beyond its reasonable control, including but not limited to acts of God, power outages, internet disruptions, strikes, or government restrictions.
20. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Ireland. The courts of Ireland shall have exclusive jurisdiction over any disputes arising from this Agreement.
21. Changes to this Agreement
SingleSync may modify these Terms of Service at any time by providing 30 days' notice. Continued use of the services after such changes constitutes acceptance of the revised terms.