Terms of Service

Last updated: 18 April 2025

This Terms of Service outlines the rules and conditions under which customers access and use SingleSync’s web hosting services. It forms a legally binding agreement and includes details on service scope, payments, account responsibilities, legal compliance, data retention, and more.

Web Hosting Agreement

This Web Hosting Agreement (this “Agreement”) is between SingleSync, a sole trader formed under the laws of the Republic of Ireland with its principal office at 77 Lower Camden Street, Saint Kevin's, Dublin 2, Ireland. D02XE80, and the person (individual or legal person) who signs SingleSync's service order and setup form (the “Order”) incorporating this Agreement by reference (“Customer”). This Agreement governs Customer’s use of SingleSync's Web hosting service.

Table of Contents

Whereas:

  1. SingleSync offers website hosting services to clients using all appropriate hardware providers connected to the World Wide Web via the internet.
  2. Customer wishes to use SingleSync's Service to host the Customer’s Website and/or selected internet services under the terms and conditions of this Agreement.

Customer’s access to and use of the Service constitutes the Customer’s acceptance and agreement to be bound by these terms and conditions.

5. Customer Information

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Customer certifies all information provided is accurate. SingleSync may rely on the Primary Contact on record unless updated in writing. For information on how we handle personal data, please refer to our Privacy Policy.

6. Indemnification

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Customer agrees to indemnify SingleSync from damages arising from misuse of the service, breach of agreement, negligence, or third-party activities hosted on the Customer’s website.

7. Warranty Disclaimer

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SingleSync makes no warranties regarding fitness for purpose, quality, or merchantability.

8. Liability

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SingleSync is not liable for service interruptions, data loss, or Customer’s inability to use the service. This does not limit liability for death, personal injury, or fraud.

9. Suspension/Termination

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(a) Suspension: Services may be suspended without notice for AUP violations, investigations, network protection, or legal requests.

(b) Termination: The Agreement may be terminated for non-payment, breach, insolvency, or repeated AUP violations.

10. Customer Information Requests

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SingleSync may provide Customer data to authorities or in response to legal/regulatory requests.

11. Backup Copy

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SingleSync maintains automated daily backups of customer hosting accounts using JetBackup, retaining the previous three (3) days of backups for disaster recovery purposes. These backups are provided as a courtesy and are not guaranteed to be complete, current, or available at all times.

While JetBackup provides a convenient restore option, we strongly recommend that customers maintain their own independent backups of all website files, databases, and configurations. This is particularly important before making any major changes or updates to your hosting environment.

Customers can access and restore available backups directly via the JetBackup section in their hosting control panel. Backup restorations requested through support may incur a service fee and are provided on a best-effort basis.

12. Network Changes

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Upgrades and changes may affect how hosted content operates. SingleSync reserves the right to modify its network without liability.

13. Notices

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Notices to SingleSync should be sent via email to the customer support address on https://www.singlesync.ie/clients/contact.php. Notices to the Customer will be sent to the email listed in the Order.

14. Service Uptime & SLA

While SingleSync strives to maintain 99.9% uptime and provide reliable services, no specific uptime guarantee is made unless otherwise agreed in writing. Scheduled maintenance and necessary updates may occasionally result in brief service interruptions, which will be communicated in advance where possible.

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15. Resource Usage

Hosting plans are intended for standard website and email usage. Excessive use of CPU, memory, I/O, or processes that disrupt the performance or availability of the server may result in service suspension or termination. Customers will be notified and given an opportunity to adjust resource usage where appropriate.

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16. Email Usage & Spam

All outbound email must comply with anti-spam laws and best practices. Sending unsolicited bulk messages ("spam") through SingleSync’s servers is strictly prohibited. Offending accounts may be suspended without notice. Customers are responsible for ensuring their applications or forms do not send spam.

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17. Account Cancellation & Data Retention

Upon account cancellation, all customer data, websites, and backups will be permanently deleted within seven (7) days. It is the customer’s responsibility to ensure that any required data is downloaded and backed up prior to cancellation. SingleSync does not retain data beyond this period.

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18. Data Protection & GDPR

SingleSync is committed to complying with the General Data Protection Regulation (EU 2016/679). Customer data is processed lawfully, transparently, and only for the purposes outlined in this Agreement and our Privacy Policy. Customers have the right to access, correct, delete, or restrict processing of their personal data.

19. Force Majeure

SingleSync shall not be held responsible for failure or delay in fulfilling its obligations due to events beyond its reasonable control, including but not limited to acts of God, power outages, internet disruptions, strikes, or government restrictions.

20. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Ireland. The courts of Ireland shall have exclusive jurisdiction over any disputes arising from this Agreement.

21. Changes to this Agreement

SingleSync may modify these Terms of Service at any time by providing 30 days’ notice. Continued use of the services after such changes constitutes acceptance of the revised terms.