Privacy Policy

Last updated: April 18, 2025

At SingleSync, we are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This Privacy Policy explains how we collect, use, store, and protect your personal data.

1. Who We Are

SingleSync is a sole trader registered in Ireland, providing web hosting, domain registration, and IT consulting services. Our registered address is:

77 Lower Camden Street
Saint Kevin's
Dublin 2
Ireland
D02XE80

2. What Data We Collect

We may collect the following types of personal data:

• Contact details: name, email address, billing address, phone number
• Account information: login credentials, support requests
• Payment details (processed securely via third-party providers)
• Technical data: IP addresses, browser type, access logs, and other metadata
• Domain registration data (in compliance with ICANN requirements)

3. How We Use Your Data

Your data is used for:

• Account setup and administration
• Processing payments and invoicing
• Providing technical support
• Communications about service updates and notices
• Domain registration and compliance with registries
• Legal or regulatory obligations

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

• Contractual necessity (to provide services you requested)
• Legal obligation (e.g., accounting or tax laws, ICANN/registry rules)
• Legitimate interests (to operate and improve our services)
• Your consent (e.g., for marketing emails — optional and revocable)

5. Data Sharing

We do not sell your data. We may share your data with:

• Domain registries and registrars (as required by domain registration processes)
• Payment processors (e.g., Stripe, PayPal) — we never store card numbers
• IT service providers (for support or infrastructure)
• Legal authorities where required by law

6. International Data Transfers

Some of our service providers (such as Google and payment processors) may transfer your data outside the European Economic Area (EEA). When this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations. After cancellation, account data is typically deleted within 30 days unless otherwise required (e.g., for tax or legal reasons).

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent (where applicable)
• Object to certain types of processing
• Lodge a complaint with a Data Protection Authority

You can exercise your rights by contacting us using the information below.

9. Cookies & Analytics

We may use cookies for session management and website analytics (e.g., via Matomo or Google Analytics). You can control cookie preferences through your browser.

10. Google reCAPTCHA

We use Google reCAPTCHA to protect our website from spam and abuse. reCAPTCHA analyzes interactions on our site to determine whether the user is a human. This involves the automatic collection of certain data (such as IP address, browser type, and mouse movements) which is transmitted to Google.

Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service. By interacting with reCAPTCHA, you agree to Google's data processing as described in those policies.

11. Automated Decision-Making

We do not use your data for automated decision-making or profiling that would produce legal or similarly significant effects.

12. Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

13. Security

We take appropriate technical and organisational measures to secure your data against loss, theft, and unauthorized access. This includes encryption, access control, and regular auditing of systems.

14. Contact Us

If you have any questions or requests regarding your personal data or this Privacy Policy, you can contact us at:

Email: support@singlesync.ie
Or use our contact form: https://www.singlesync.ie/clients/contact.php